Feeds are an essential means for app users to interact with one-another and with the workspace, and it is important that Backstage users create and configure them based on their needs.
All posts in feeds will be visible in the Home feed of the app, unless the feed is excluded from the Home feed. More information on this is available in the Home feed article.
In this article you will see how to create and manage the feeds that will be present in the workspace, as well as create, publish and manage the posts that will be published in those feeds.
Creating and managing feeds
Creating a feed
To create a feed, go to the Feeds module (In the Live category), select the Feed tab, then click on the New feed button:
in this window you can create and configure your feed, using the settings as follows:
The feed title will be used when linking this feed to other items in the workspace.
The feed description will be used when linking to this feed to other items in the workspace.
Allow posting / commenting / likes
Tick these boxes to allow users to post, comment, or like posts in this feed.
Who can post / comment / like
In these fields you can specify whether users can post, comment, or like posts in this feed, by clicking on Edit who can post/comment/like. This will allow you to configure targeting for the feed. More information on using targeting is available in the Creating targets in Backstage article.
Allow sharing to external services
Ticking this enables a share button beneath the post, next to the like or comment icons, to allow app users to share the post outside of the workspace.
Show post's last reply on feed page
Ticking this means that the last reply to a post will by default be visible on the feed page.
Show people who liked a post
Ticking this means app users can see which other app users like a post.
Allow participants to optionally view feed sorted by likes
Ticking this allows app users to sort their feed posts based on the number of likes they have.
Order posts by
Tick the box here to select the order in which you want the posts to be displayed in the feed. If multiple posts are combined into the Home feed, in can only be displayed chronologically.
Require posts/comments to be approved by a moderator
Tick the relevant boxes to determine if you want posts or comments to be approved by a moderator before they are added to the feed. More information on this is available in the Moderation section below.
Send email alerts or push notifications to moderators
Tick the relevant boxes to determine whether moderators should receive push notifications and/or email alerts when new posts are added to the feed.
Disable photo upload
Tick this box if you do not want users to upload photos to posts.
Create the feed moderators here, or choose them among the Users list.
This is the banner that will be displayed in-app at the top of your feed. Recommended format 960x490px (PNG-24 or JPG).
This is the icon that will be displayed in-app at the top of your feed. Recommended format 160x160px (PNG-24 or JPG).
Note: These settings can all be modified at any time.
Simply go to Feeds module > All Feeds to find the feed to be modified and change the settings.
Backstage users can use feed targeting to determine which users will be able to see a particular feed. In the Create a feed page, please refer to the two last options to the right of the screen:
- This item will be visible to users matching any of - here you can select the users that will be able to see the feed, using conditions/rules.
- But will remain invisible to users matching any of - here you can select the users that will not be able to see the feed.
More information on using targeting is available in the Creating targets in Backstage article.
Adding a feed to the app menu
By default, an app user will access feeds from the Home Feed, where all the workspace feeds are grouped. For more information on configuring the Home Feed, please visit the Home Feed article.
Backstage users can also make individual and separate feeds accessible to app user directly via the app menu. Follow the below steps to add a feed to the app menu:
- Go to Design category > App menu in Backstage.
- Under the Add a custom item section, select Feed launcher in the drop-down menu.
- Customize the label and the icon (or leave the default values).
- To link the feed, in the Feed to open field, click on Choose, and then select the feed you wish to link from the list.
For more information on adding items to the app menu please refer to the Building the app menu article.
Creating and moderating posts
Once you have created a feed and configured the feed targeting, you can start adding content to the feed that will be seen by the workspace users. Backstage will provide some guidance on how you can do this.
To note, an empty feed can be intimidating to users, so it is important that you post some content there at the start of the event to encourage users to continue to post in the feed. This will also help to set the tone and purpose of your feed.
Posts can be created from Backstage or from within the workspace by users.
Creating posts from Backstage
Posts created from Backstage are often used to post important content that you want to share with users via the feed.
This could for example be any important information or news, a milestone that was reached, sharing an important article or page, etc.
To create a post in a feed:
- In the Feeds module, select the Posts tab, then click click on New post.
- Fill out the relevant details:
Enter a short and informative title for the post, it will be displayed at the top of your post IF you are not posting on behalf of a user or the app.
Important: Titles can be added to posts only if no author is selected for the post. If you are posting on behalf of a user (with a selected Linked user) or on behalf of the app (by selecting the Posted by the app option), the text entered in this Title field will be used as the body of the post (and the Body field below can't be used).
Only used if you are not posting on behalf of a linked user or the app (see note above).
Enter a number to manually determine the order in which posts are displayed. A lower number will make the post appear first in the feed.
This is used for scheduling the date and time at which the post will be published.
If this field is left empty, then the post will be published immediately.
This field is used to see and set the moderation status of the post. A post can have the following status:
- Approved: The post has been sent. If a moderator is assigned to the feed, this also means that the post was approved by the moderator prior to being sent.
- Scheduled: The post has send date time set in the future. Once sent the status will change to approved.
- Pending: The post is pending approval by the moderator, prior to being sent.
- Disapproved: The moderator (when assigned) did not approve the post, so it was not posted.
- Deleted: selecting this marks the post as deleted, so it will not be posted.
Posts will always be visible o Backstage, whatever their status. Post settings can be modified by Backstage users in order to display the post or not.
Hide from the live wall
Selecting this option will mean that the post will not be published on the live wall.
Posted by the app
Selecting this option will post on behalf of the app/workspace. If this option is selected while a user is also linked, the post will be sent on behalf of the app/workspace only.
Background/text/Icon tint color
Use these options to select how the post should look in the feed.
Please note that post colors can only be edited if the post does not have a Linked user associated, and/or that the Posted by the app option is not selected.
Linked feed (mandatory)
Select the feed in which your post will appear. The selected post will appear by default in the Home feed unless the selected feed is excluded. More information is available on excluding feeds from the Home feed, in the Home feed article.
Use this field to post on behalf of a user or a speaker.
Upload an image that will be displayed just below the text content.
If you are uploading a video as part of the post, the image will act as thumbnail for the video. You can for example capture an appropriate screenshot of the paused video and upload it here.
Upload a video that will be displayed just below the text content and play automatically.
Add links to the post that point to any content in the workspace: agenda items, user or speaker profiles, pages, documents, feeds, map locations, etc.
Creating posts on behalf of speakers or users
To create a post in Backstage on behalf of a user or speaker:
- In the Feeds module, select the Posts tab, then click on New post.
- Create a post by entering the information you need, based on the fields described in the section above.
- Use the Linked speaker field to select a speaker or a user to post on behalf of. This is great way to personalize the post and drive engagement.
- Remember to add at least an image to the post that will serve as a thumbnail, as this will create interest.
Creating posts in the app
To create a post, app users need to:
- Navigate to the Home feed in the app.
- Tap the New post icon in the top right of the screen.
- Enter the text and any attachments to the post.
- Select a feed in the dropdown list.
- Tap Send.
Mentions and hashtags
When creating a posts within the workspace, app users can mention other users and add hashtags to their posts. This is not supported when posting from Backstage.
To mention another app user, users can simply type "@" and type the name of the users they wish to tag in the post. A drop-down list will appear where the app user can select the user. When a users is mentioned in a post they will receive a notification.
Adding hashtags is even simpler, anything a user will type after entering the "#" will become a hashtag which can then be used to filter posts. App users can add hashtags to comments and replies, however they will not be visible in the hashtag search.
To attach a photo, in Android and iOS apps, app users can respectively tap the gallery or the camera icon.
The gallery icon will let users post a photo that they have already taken, while tapping the camera icon will allow them to take and post a photo directly to the feed.
Users using the web app can post any photo from their computer by clicking the attachment icon and selecting a photo.
To attach a video, in Android and iOS apps, users can tap the gallery or the camera icon.
The video maximum size is 100mb, with a maximum duration of 30 seconds (it is possible to extend this maximum duration to 60 seconds, upon request).
We recommend using MP4 video formats when uploading a video and H.264 codec. Posted videos will play automatically in the feed.
Posts can be moderated via Backstage or via the app, by users who are selected as feed moderators.
Moderation can be set up for a feed, using the following fields in feed's options:
- Require posts to be approved by a moderator
- Send email alerts to moderators
- Send push notifications to moderators
More detailed information on these fields is available in the Creating a feed section above.
- In the Feeds module, go to the Posts tab and click on the post you want to moderate.
- Edit the text of the post, and change its moderation status to Approved to post it, or Disapproved to not post it.
- Click Save.
Backstage user can also receive email notifications with a link to the post in Backstage in order to moderate it:
In-app moderators will receive notifications for each new post that needs to be moderated. They will receive a preview of the post where they can approve or hide the post: