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Cvent API

Credentials

For Cvent, the following credentials are always required:

- AccountNumber

- UserName

- Password

- EventCode

Data types

Supported data types are:

  • Cvent → SpotMe: Participants, Presenters, Sessions, Sessions Registrations
  • SpotMe → Cvent: Sessions Registrations

How to configure

Credentials

Go to the API Data module > API Credentials. Click on "Cvent [UPDATE ME]".

The credentials fields to update are pre-configured: just add the credentials you have received from the provider.

Then go to Preview to check if the credentials are working (please refer to the generic API engine page)

 

Remove outdated data

  • For participants:

If a participant is marked as "Cancelled" or "Declined" on Cvent, it will be imported in Backstage with status "cancelled".

If you intend to remove completely some participants data on Cvent, you need to make sure to tick the "Remove outdated data" box in API Data -> Data Configs -> Participants:

Upon next sync, the items deleted on Cvent will be removed from Backstage.

  • For sessions:

If a session is marked as "Inactive" on Cvent, it will be imported in Backstage as "Hidden" and will not appear in the agenda.

If you intend to remove completely some sessions on their side, you need to make sure to tick the "Remove outdated data" box in API Data -> Data Configs -> Sessions.

  • For sessions registrations:

If a participant is registered for a session on Cvent (status "registered" in Sessions registrations preview), they will be synced in Backstage as registered for this session

If a participant is unregistered for a session on Cvent (status "unregistered" in Sessions registrations preview), they will be synced in Backstage as not registered for this session

If you intend to remove completely some sessions registration on their side, you need to make sure to tick the "Remove outdated data" box in API Data -> Data Configs -> Sessions registrations.

Mapping

Do not change the mapping for fp_ext_id and fp_status!

What is required

Whitelist SpotMe API on your Cvent account

- On your Cvent account, go to Admin > Integrations > SOAP API Usage

- Click the "Edit" button next to the API username

- Check if our IP address 13.57.89.27 is on the list, and if not, add it

Give access to the event

You need to grant access to SpotMe for the event data in the endpoints.

 

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