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Troubleshooting email delivery

Emails are not delivered at all or are significantly delayed

Some organizations allow incoming emails only from whitelisted services. To improve delivery, an IT professional can change configuration of network or email firewalls to allow emails from SpotMe.

You can start this process by:

  1. Contact IT professional or IT department within your organization, or ask your participants to do the same
  2. Ask the IT department to whitelist emails coming from spotme.com as well as IP addresses listed on https://mailchimp.com/about/ips/
  3. After our domain and IP addresses have been whitelisted, retry sending an email

If the IT department is unable to make the changes:

  • For app download emails, use internal mass-emailing tools to launch your app
  • For app activation emails, review available activation workflows and contact Backstage Support to assist you in setting one up that does not rely on timely email delivery

Activation link doesn't launch the SpotMe app

Some apps such as Blackberry Work (previously known as Good for Enterprise) prevent launching 3rd-party apps from an email. Your IT administrator can change configuration of such apps.

You can start this process by:

  1. Contact an IT professional or IT department within your organization, or asks your participants to do the same
  2. Ask the IT department to whitelist spotme and spotme-* schemas in BlackBerry Work (or point them to this page)
  3. Test that the app launches together with your IT professional

If the IT department is unable to make the changes:

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