Our customer support team provides help to users during 24/7.
They are equipped with tools to troubleshoot access and live stream issues, and will escalate to our engineering team in case a bug is encountered.
How it looks like
- In the menu for generic support questions
- On the live stream window for streaming specific questions
Where we provide user support
In the invitation email
Make sure you have the following link at the bottom of your invitation emails:
If you still have spotme.com/help, you need to replace it.
It is important to include the link above, as we can then centrally track issues and we react as quickly as possible
In the app menu
Make sure you have the following link at the bottom of your side menu:
If it is missing, you can add it this by Documents > New > Type: "Website" and paste the URL above; then add it to the app menu.
Make sure you have the latest version of the module. We recommend to call this item simply "Help" and use the "spotman.help" icon.
In our live stream player
No action needed here, our player comes directly with a support button redirecting to our team.
Customers can not connect their own support to this.