SpotMe glossary

Here you'll find a list of terms commonly used when referring to the SpotMe plaform and its components.

SpotMe platform

This is the entire SpotMe solution. It is composed of Backstage, the SpotMe app, and the SpotMe Cloud.

Backstage

This is the web-based CMS service for the creation and management of workspaces, including design, content, configuration, and analytics.

SpotMe app (or “the app” or "the web app")

This is the SpotMe software that is used by event participants to access the event. It can either be via the web app (browser), or via the mobile app (phone or tablet).

SpotMe cloud

The SpotMe cloud is the backend system for Backstage, the SpotMe apps, and the core and advanced modules. It allows customers to upload and store data into workspaces, configure SpotMe developed application templates and system objects, and deploy these applications to end-users.

This is the “under-the-hood” system that supports Backstage and the SpotMe app.

Eventspace

This is the SpotMe white-label mobile container app.

Branded app

This is when the SpotMe app is branded and published directly by the client.

SpotMe web app (or “the web app”)

This is the SpotMe software that is used by app users to access the workspace via a desktop or occasionally the mobile web browser.

Workspace

This term is used to refer to the event projects that are created and managed in Backstage.

A workspace contains all the relevant information and configuration that will in turn be used in the app for an event.

Template (or workspace template)

A workspace template is essentially a workspace shell, or container, that can always be used to automate the process of creating future workspaces.

A workspace template will contain preconfigured modules and settings, as well as content such as sessions, feeds, forms, pages, scheduled notifications, etc. It will not include any participant or personal information.

Module

The word “module“ is used by Backstage users to refer to a group of functionalities within the workspace. For example, in a workspace there is the Users module, the Sessions module, the Libve streams module, the Forms module, etc.

Modules are used to tailor a workspace to specific needs, and also implement most of the common user facing functionalities of the SpotMe platform.

Package

A “package” is the equivalent of a “module”. It is the term used from a development perspective.

Core module

This is a module that is present by default on a workspace when it is created.

Advanced module

This is a module that is more specialized and that sometimes needs to be installed separately on a workspace from the SpotMe Marketplace. Advanced modules can often have an additional cost.

Marketplace

The SpotMe Marketplace is an online location accessible via the workspace on Backstage, or on the SpotMe website. It lists all the modules that are available to Backstage users to install on a workspace, and provides all the available updates.

Configuration 

The configuration of a workspace defines the behavior of a workspace within the app, or how the functionalities in an event are set-up to work.

Backstage user

This is the generic term for people who create and manage workspaces on Backstage. A Backstage user can be a member of multiple organizations and have multiple roles. Backstage users are often referred to as “team members” or “members” of an organization.

App user

These are the end users of the workspace, and typically are the event participants.

Participant

This is the physical person who is attending an event, and accessing a workspace via the app. Participants can also be referred to as app users.

Role (in Backstage)

This is typically the function that a Backstage user will have in an organization, and their workspace permissions.

Backstage users have two different sets of roles: they have a role in an organization, and for each organization they have a role in one or several workspaces. For more detailed information on roles, please refer to the knowledge base article.

Workspace permission

This is the permission granted to a Backstage user to perform certain actions within a workspace, and is determined by their role in Backstage. For more detailed information on roles, please refer to the knowledge base article.

Organization

This is the term used to refer to a group of users in Backstage that have a common affiliation. This could for example be an organization/company/unit/department.

Organizations each have their own subscription of the SpotMe platform, with their own users, roles, seats, and tokens.

SpotMe plan

This is the yearly arrangement that an organization has with SpotMe in order to use the SpotMe platform. It determines the price, number of seats and tokens, the level of customer support as well as the solution capabilities.

Seat

A seat corresponds to a single app user accessing a single workspace or event. A seat can only be used once by one participant for one workspace, after that it is considered consumed.

Token

Tokens are received by organizations as part of their subscription or plan. Organizations can exchange their tokens for workspace add-on capabilities/functionalities.

Event

An actual conference, meeting, convention or any happening, whether attended virtually or in person, for which a workspace/app can be created.

In-person event

An event that is attended by participants who physically travel to the venue. Participants will typically access the in-person event via the mobile app.

Virtual event

An event that is attended by participants without them physically travelling to the venue. Participants will typically access the virtual event via the web app.

Hybrid event

An event that is attended by participants virtually and in person. This implies that participants will be accessing the event via the web app or mobile app.

Login

This is the process of an app user accessing a workspace via the app. The term "login" can also be applied to when Backstage users access Backstage.

Onboarding

This has multiple definitions depending on the context. At SpotMe, it is the process of providing a user with access to Backstage or to the app, and includes any necessary training that the user needs to receive.

Dashboard (in Backstage)

The workspace dashboard is the first screen that you will see when you access a workspace, and serves as a starting point when adding content and building up or managing a workspace.

The dashboard also provides a high-level overview of data on user activity app usage.

App menu

This is the full menu in the app, that contains icons for accessing functionalities and content.
The app menu can be configured in Backstage via the app menu editor.

Backstage menu 

This is the workspace main menu in Backstage located to the left of the screen. It contains icons to access all the modules and functionalities present in the workspace.

Navigation bar (in app)

This is the horizontal menu located at the bottom of the screen in the mobile app, and at the top of the screen in the web app.

By default, it contains shortcuts to Home, Agenda, Chats, Notifications, as well as the More options.

Tab (in Backstage)

Within a module in a workspace in Backstage, there are often multiple tabs accessible at the top of the screen. For example, in the Users module you will find the Users , User view, Preferences tab, etc.

Toolbar

Toolbars contain buttons for performing actions related to the current context, like creating/deleting/renaming an item.

For example, in Backstage workspaces, there is a toolbar in the User module > Display Templates tab, at the bottom of the screen.

Home screen (in app)

This is the landing screen displayed when an app user accesses a workspace via the app. It typically contains the home feed.

Home feed (in app)

This is the main feed or discussion board that is visible on the home screen. The home feed by default combines and displays all posts from all the feeds in the workspace.

SpotMe Application Programming Interface (API)

A set of communication protocols and tools that allow other platforms to share the data or capabilities of their systems with Backstage, and vice-versa.

Integration

This is the process of integrating two systems together by using their APIs. There is an Integration category in the main menu of a workspace in Backstage, that is used to integrate data from a third-party platform with SpotMe using an API.

Metadata

These are data types that identify certain information in the workspace. For example, among the User (app user) information there is a "fname" metadata (or field), that identifies the first name of the app user within the system.

SpotMe knowledge base

This is an online repository that contains a variety of articles written to provide immediate support to the internal and external users of the SpotMe platform (with a focus on the use of Backstage).
The best place to start learning about Backstage is our Getting started series.

SpotMe Academy

This is a SpotMe learning program that offers a collection of trainings and resources specially designed to help deliver better digital experiences.

SpotMe Studio

SpotMe Studio is a streaming provider available in the Live streams module in Backstage. It is an all-in-one tool for streaming your entire live sessions directly to your audience, without using any additional platforms.

RTMPS streaming

SpotMe streaming is a streaming provider available in the Live streams module in Backstage. It works through RTMPS capturing, and allows you to stream to your audience through the app from a separate broadcasting tool where you capture your live session.

Embed (third-party) streaming

Third party streaming is a streaming provider available in the Live streams module in Backstage. It allows you to broadcast a video conference via the app, from third party conference tools Zoom or Webex.

Live stream host

The live stream host has a lead role when streaming a live session. They typically create the live stream in Backstage, invite the moderators/speakers, start and end the broadcast, while also steering, coordinating and animating the discussion during the broadcast. As such, they have all the permissions needed in Backstage to perform these duties.

Live stream moderator

A moderator is invited to a live stream by the host, in order to assist the host during the live stream. The moderator will typically not participate as a speaker in the live session, but will act behind the scene and focus on sharing content, moderating Q&A, launching polls, or managing live transitions between content or speakers. Moderators have specific permissions in the live stream based on their role.

Live stream speaker

A speaker is anyone, besides the host, that will speak during the live stream. They are invited by the host or the moderator to join the live stream.

Green room

The green room is a virtual waiting and/or preparation room for speakers to join before being redirected to the specific live stream (live room) that they will be speaking at.

Live room

The live room is a virtual room specific to an individual live stream, that speakers join in order to do any final preparations or checks before going live (going to the live broadcast).

Live preview

The live preview is when the live stream is not live and not visible to the audience. Speakers that are added to the live preview, before going live, cannot be seen and heard by the audience.

Live broadcast

The live broadcast is when the live stream is live and visible to the audience. Speakers that are in the live broadcast can be seen and heard by the audience.

Video chat

A functionality available in the Chat module on the app that allows event participants that have shared their contacts with one-another to have one-to-one or group video calls.

Video breakout

This is a scheduled video call that can be associated with an agenda session or a sponsor profile, that can be used to bring together up to 50 event participants for a group discussion or workshop.