Integration FAQ

What do I do if my Credentials are not working?

The main reason why credentials are not working, is usually that the provider gave you the incorrect credentials, or that our API’s IP address is not whitelisted.

What do I do if specific data is missing?

First, make sure that the data was synced.

Then, report the problem to SpotMe Support indicating as much information as possible, including examples of missing data.

What do I do if some data (users/sessions/registrations etc.) are not returned in the preview/export?

The preview/export will by default have a limit of 10'000 rows. If you expect the preview to exceed the 10'000 row limit, please adjust the Export rows limit to ensure that it is set to a high enough number to display the adequate number of rows.

If the integration you are using has a full synchronization mode, check that it is enabled. Incremental synchornizations will return only changed users. This also applies to sessions, session registrations and other data types.

What do I do if the preview indicates that there is no data?

First, check that the credentials have been saved and they are correct. Then confirm that there is already data in the endpoint(s) and that you have access to it.

If you can't still get data, please contact SpotMe Support.

I have checked that there are photos, why do I get 0 in the preview?

You need to have synced users and speakers before previewing or syncing their photos. The photos sync requires the corresponding data to be available in Backstage.

If you can't still get photos, please contact SpotMe Support.

I have checked that there are sessions registrations, why do I get 0 in the preview?

You need to have synced users and sessions before previewing or syncing session registrations.

The sessions registrations sync requires the corresponding data to be available in Backstage. If you still cannot get session registrations, please contact SpotMe Support.

What do I do if there are some participants in the API that do not need to be imported in Backstage?

You can ask the provider to set the participant's ID (field mapped to fp_ext_id in Backstage) as blank, or to use the same participant's ID for all participants who should not be imported.

The API will not import participants records with blank or duplicated fp_ext_id (those records will show in a separate "Duplicated Ids (failed)" tab of the data preview).