Digest

The Digest module automatically delivers individually personalized content summaries to your attendees, via a push notification and an email simultaneously.

These smart reminders keep users informed about and engaged with the most popular content updates from the Feeds, Notifications, and Chats modules, including direct links so that attendees can easily access each mentioned item in the app.

The summaries will display any unread notifications such as contact requests or chat messages, as well as the five most liked posts of any selected feeds (if the Feeds digests are enabled).

Below is an example of a weekly digest received via email and via notification in the app:

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How to set-up Digest

To configure Digest in Backstage, you will first need to install the module in the workspace.

1. In your workspace main menu, go to Marketplace > All categories.
2. In the list of modules, select Digest, then Install.

Backstage will now reload to finalize the installation. Once Digest is installed, you can configure it:

1. Go to the Notifications > Digests tab:
   
2. Make sure that the Enable checkbox is selected.
   If this button is not enabled, no digest summaries will be sent out to attendees.
   Should you wish to disable the Digest module, simply uncheck this box and remember to clear the old data from the notifications. More information 
   
   
3. Configure the frequency for sending the digest notification and email:
   Daily - the notification will be sent out every day.
   Weekly - the notification will be sent out every Monday.
   
   
4. Choose the Delivery hour for the notification and email. This is a 24 hours format time. Use two digits, for example, add "10" for 10 a.m., or "14", for 2 p.m.
   Important:
   For web app users, digests are by default at the delivery time that is based on the event timezone.
   For mobile app users, the delivery hour in the settings is based on the presumed timezone of the attendee. Every hour, at "X time", the system will look for every user for whom (based on their timezone) it will at some point be the delivery hour. Once the check is done, it will send the digest to every user.
   Example: Every hour at "X time", it will check what users will pass the exact 8 AM time in their timezone, and it will send a notification to every identified user.
   The "X time" mentioned above, corresponds to the time when the Digest module was installed on the event, and is therefore the actual time when the email is sent.
   
   
5. Use the Feeds to include in digest checkbox to choose whether or not to include information from selected feeds in the digest. If you do not select this option, no feed information will be included in the digests, and only information from the Notifications, and Chats modules wil be included.
   
   
6. If you have selected the Feeds to include in digest checkbox, you van specify what feeds should used as a source to provide information in the digest. You can select multiple feeds here.
   
   
7. Click on Save this item to finalize the changes.

Once configured, digests will be delivered automatically to users as emails and as push notifications to their mobile devices. You can only create and configure one digest per workspace.

What is sent out and when?

Digest works by aggregating data from different modules. Currently the following modules are supported: 

Digests are sent out every day between the event start and end date, and only if there is actually something to be sent (i.e. feed posts, missed notifications and chat messages).

The feed posts that are included in the digest are those that were posted after the previous digest was sent to you. For example, for a daily digest, in the Monday digest the attendee would see posts created between Sunday and Monday (over the next 24 hours since the last digest was sent out).

All unread messages and notifications are always included in the digest, so for example on a daily digest, on Monday and Tuesday you might see the same unread message or unread notification (if it is still unread).

How to personalize the Digest email template

You can personalize the digest email template that is used to send digests via email to your attendees.

To access and edit the email template, in the workspace main menu go to Design > Emails, and select the Digest email template.

Use the email editor to change the email banner, add an intro text or footer, or change the text formatting and colors to better suit your event's needs.

Important: Do not make any changes to or delete any of the {{{metadata}}} tags in the email template, as this may cause the email to not work as expected. If you edit the digest email template, remember to test out the email (send yourself a test email) to ensure that everything looks as it should before activating the Digest module for your event.

How to fully disable Digests in your workspace

Unselecting the Enable button, at the top of the digest configuration screen, will stop digest from being sent:

However, you will also need to clear any scheduled notifications that were created by the Digest module to ensure they are not sent out.

To do this, go to Notifications > Clean old digest data, and click on the Clean old data button: