This article is intended for network administrators.
One of the most common reasons why the SpotMe platform can, at times, appear to not to be working, (or working with limited functionality or degraded performance) is that some of our services are blocked by corporate networks or VPNs.
To use all the features of the SpotMe platform, you need to make sure that access to the required domains and IP networks, listed below, is permitted at all times.
How SpotMe platform works
SpotMe platform consists of a web-based content management system (Backstage CMS) used by corporate administrators, and mobile apps used by event attendees. These apps are available on the web, native iOS and native Android apps.
Backstage CMS and mobile apps use a number of services provided by our partners to deliver the full SpotMe experience, such as push notifications on mobile apps, video conferencing on the web, or 24/7 support chat to administrators.
Required hosts and ports
| Domain | Ports | Function | Role |
| *.spotme.com *.4pax.com |
80 443 |
Core SpotMe services | All |
| install.events |
80 |
Shortlink service for app downloads | All |
|
{eu,us,ap}-channel.spotme.com |
10000 - 10050 | RTMPS ingest service for live streaming | Backstage |
|
{eu,us,ap}-stream.spotme.com |
443 | Content delivery network for static assets and live streaming | All |
| *.mxpnl.com | 443 | Usage analytics | All |
| 17.0.0.0/8 |
443 2197 5223 |
Apple Push Notification service | Participants |
| AS15169 | Firebase Cloud Messaging service (Android push notifiactions) | Participants | |
|
spotme.whereby.com |
443 | Video breakouts (Whereby) HTTPS and WSS protocols. |
All |
|
*.highcharts.com |
443 | Backstage CMS | Backstage |
| *.intercom.io *.intercomcdn.com *.intercomusercontent.com *.intercom-sheets.com *.intercomassets.com *.intercom-attachments.com *.intercom-reporting.com |
443 | Backstage CMS live support chat | All |
|
*.appcues.com |
443 | Backstage CMS support content | Backstage |
|
streamyard.com |
443 | Live video recording and conferencing | Backstage |
|
*.tokbox.com - UDP |
443 |
Studio video conferencing HTTPS and WSS protocols. |
All |
Emails
If your organization is using a email scanning or filtering software, you may want to add SpotMe's mail server to the approve list. SpotMe platform sends authentication emails that contain time-sensitive links. To ensure flawless service to your organization's attendees, we recommend removing any artificial delays to email deliver.
Our mailing server: mail.spotme.com (198.2.132.142)
DKIM verification header: see details
For additional instructions, please read our article on how to configure email systems.
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