Summary
One of the most common reasons why the SpotMe platform can, at times, appear to not to be working, (or working with limited functionality or degraded performance) is that some of our services are blocked by corporate networks or VPNs.
To use all the features of the SpotMe platform, you need to make sure that access to the required domains and IP networks, listed below, is permitted at all times.
These domains can be approved by your network or IT administrator.
| Domain to exclude from tunneling | Function | Required for Backstage CMS | Required for apps |
| *.spotme.com *.4pax.com |
Core SpotMe services | ✔︎ | ✔︎ |
| install.events | Shortlink service for app downloads | ✔︎ | |
|
{eu,us,ap}-channel.spotme.com |
Content delivery network for static assets and live streaming | ✔︎ | ✔︎ |
| *.mxpnl.com | BI and analytics | ✔︎ | ✔︎ |
|
*.nr-data.net |
Platform performance and monitoring | ✔︎ | ✔︎ |
| 17.0.0.0/8 | Apple push notification service | ✔︎ | |
| AS15169 | Firebase cloud messaging service (Android) | ✔︎ | |
|
spotme.whereby.com |
Video breakouts and group calls | ✔︎ | ✔︎ |
|
*.highcharts.com |
Backstage CMS chart export service | ✔︎ | |
| *.intercom.io *.intercomcdn.com *.intercomusercontent.com *.intercom-sheets.com *.intercomassets.com *.intercom-attachments.com *.intercom-reporting.com |
Backstage CMS live support | ✔︎ | |
|
*.appcues.com |
Backstage CMS support content | ✔︎ | |
|
player.vimeo.com |
Backstage CMS support content | ✔︎ | Optional |
|
youtube.com |
Backstage CMS support content | ✔︎ | Optional |
|
streamyard.com |
Live video recording and conferencing | ✔︎ |
For email specific limitations, and to allow timely deliver of emails from SpotMe, please read our article on how to configure email systems.
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