SpotMe has created a live video streaming benchmark page to help you assess your connectivity to your virtual event(s).

Please visit https://test.spotme.com to help determine if you have a connectivity issue. This test could take a few minutes to complete.

Some of the most common occurrences that could happen from this video test are:

• Video quality is low.
• Video is not loading or buffering.
• Video is freezing or stuttering.
• No sound or sound quality is poor.
• Is my browser supported.

We invite you to check our knowledge base article to help you troubleshoot if you face any of those issues: Troubleshooting for app users.

Tips for event organizers

SpotMe recommends that event organizers share the https://test.spotme.com URL with your end users. Some suggested ways of sharing this URL are:

• Share the URL on a registration page so users can test their connectivity in advance.
• Share the URL in your email invitation to participants.
• Share the URL with your support team so that they can also guide users.
• Add the URL as a menu navigation option for users to test during a live event if they are experiencing connectivity issues.

Tips to improve your connection

SpotMe suggests the following tips for those experiencing connectivity issues:

• Switch to a new WIFI network or 4G, depending on which is currently being used.
• Switch to a wired Internet.
• Stop other network intensive activities on your computer/office (file downloads/uploads, other streaming).
• Use a SpotMe preferred internet browser (Google Chrome or Firefox).
• Limit the number of browser tabs open in your internet window.
• If you are on WIFI network or 4G, move closer to the router or a window to potentially try to get better connectivity.

Other

If you need more help, feel free to reach to our support team.