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    How to configure the Onsite event check-in and badge printing module

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    Overview, context and resources

    The Event check-in and badge printing solution can be used in two distinct ways:

    • Fully provided by SpotMe/Onomi Professional Services 
      OR 
    • Fully self-service, using the SpotMe/Onomi Onsite Box

    Before reading this article, please familiarize yourself with the Full overview of the Onsite event check-in and badge printing solution, an article that describes the full offer of the premium-paid Event check in and Badge printing module when used with SpotMe/Onomi Professional Services, but also explains the following concepts that are applicable to when using the solution as self-service with SpotMe/Onomi Onsite Box.

    Summary

    In this article, we will go over the Event check-in and badges software configuration steps that need to be performed on Backstage and on the iPads prior to being onsite at the event:

    In addition to this article, the following resources are available to help you use this module self-service with the SpotMe/Onomi Onsite Box:

    Installing the Event check-in & badge printing module on your workspace

    If you are interested in using the premium-paid Onsite event check-in and badges module, please contact your SpotMe Account Manager for more information..

    To install the premium-paid Event check in and badges module on your workspace, go to the Marketplace in your workspace, and select the Event check-in & badges module on your workspace:

    Install the module.png

    Once the installation is complete, Backstage will restart to finalize the installation:

    installation.png

    Configuring the Event check-in & badges module on your workspace

    Once the Event check-in & badges module is installed on your workspace, access it via the Onsite logistics menu.

    The first tab that is displayed is the Check-in tab:

    Here you will see the following sections. Each one is used to select and configure how attendees will check-in to the event when they arrive at the venue.

    Attendee check-in: The attendees will check themselves into the event using the kiosk, scanning their personal QR code or by performing a search, and potentially print their own badge.

    Host check-in: One or more hosts/hostesses will check in the attendees as they arrive, by scanning their personal QR code or by performing a search, and potentially print their badge.

    Exception desk check-in: This is a separate desk that can help participants that may be having difficulties checking in via the attendee or host check-in, have incorrect data in their user profile that needs changing in Backstage, or just “walk-in” attendees who are not already registered for the event and therefore need to be added to the workspace user list via Backstage.

    General settings: This section is used to enable signature collection on the workspace, to collect attendee signatures when attendees check in at the event.

    Admin PIN code: This section is used to choose a custom 4-digit passcode that users will need to enter the admin mode in the Onsite app in the kiosk/iPad.

    Reset event check-in data: If needed, and especially after performing any necessary event check-in testing prior to going live with the event, you can reset or erase all the previously collected event check-in data. This will allow you to be sure that the collected event check-in data excludes any data related to testing. Find out more

    The Attendee check-in, Host check-in, and Exception desk check-in modes all have the same configuration options, that we will describe below:

    check in config options.png

    Scan QR code: 
    Use this option to enable or disable the scan QR code function on the iPad app. Attendees/hosts/exception desk can scan their personal QR codes from the SpotMe app, their badge, or an email, in order to check-in and optionally print badges.

    Search: 
    Use this option to enable or disable the search function on the iPad app. Attendees/hosts/exception desk can use the search function to find/identify attendees, using the metadata that is configured in the following “Metadata to search by” option.

    Metadata to search by: 
    Here in the dropdown list, you can select the user metadata in the workspace that will be used by the search function to identify attendees. Only text fields are supported, and multiple metadata can be used here such as first name, last name, email, company, team, etc. You can also use custom metadata.

    Metadata to display on the list: 
    Here in the dropdown list, you can select the exact user/attendee metadata that will be displayed on the screen as a result when a search is performed. Only text fields are supported, and multiple metadata can be used here such as first name, last name, email, company, team, etc. You can also use custom metadata.
    For example, you can choose to display the first name and/or last name to help the identification of the attendee, or instead to only show a custom metadata such as an access code in order to keep things anonymous.

    Search method: 
    “Exact” or “Contains”. Choose when and how search results are returned on the kiosk. For example, for an attendee doing a self check-in, you may wish to ask them to identify themselves using exactly their first name, email address, or an exact and anonymous access code. Whereas for the host check-in or exception desk check-in, you may wish to show results faster as soon as the first characters of the search are entered.

    Badge printing: 
    Choose to enable or disable badge printing as part of the check-in process, for attendees, hosts, or the exception desk. Disabling this will allow check-ins to be completed without printing a badge.
    With the badge printing enabled, there is an additional option called “Allow to skip badge printing in the kiosk”. This will allow attendees, hosts, or the exception desk to choose to either print a badge as part of the check-in, or to skip the badge printing and proceed with the check-in.

    Metadata to be displayed on the check-in verification screen:
    After an attendee is identified by scanning a QR code or performing a search, the iPad will display a verification screen so that the attendee or host can confirm that they have identified the correct person. This option is used to configure what user information will be displayed on the verification screen, using metadata. Only text fields are supported, and multiple metadata can be used here, such as first name, last name, email, company, team, etc. You can also use custom metadata.

    After configuring the above option for the modes you wish to use for your event check-in (Attendee check-in, Host check-in, and Exception desk check-in), make sure you have clicked on Save to confirm the changes.

    Configuring the iPad app design

    The Mobile app design tab in Backstage is used to personalize the look and feel of the kiosk iPad app, to better match your event or your organization’s identity:

    Below is an example of how the kiosk iPad landing page can look, with indications (in red text) to show what each element that is described below corresponds to:

    Here you can configure the following elements:

    Logo image
    Drag and drop or upload a logo image from your computer. The accepted file format is .PNG, with a max file size of 5 MiB. Recommended resolutions are: 600 x 120 px for a horizontal logo / 300 x 300 px for a square logo / 150 x 600 for a vertical logo.
    The logo is visible over the background. It is therefore important to make sure that the logo image and the background image colors go together.

    Background image
    Drag and drop or upload a background image for your computer, that will appear as a full screen image visible behind the other items on the screen (logo, text, primary and secondary buttons):
    The accepted file format is .PNG, with a max file size of 5 MiB. Recommended size: 2732 x 2048 px
    The logo is visible over the background. It is therefore important to make sure that the logo image and the background image colors go together.

    Use the below options to personalize the the colors used on screen:

    • Background color: Only used if no background image is added, or if the background image cannot be displayed. The logo is visible over the background. It is therefore important to make sure that the logo image and the background color go together.
    • Text color:  This is the color used for all text on the screen, except the text in the primary buttons.
    • Primary button icon color: This is the color used for the icons present in the primary buttons (when choosing the check in mode). The background color and the text color for the primary buttons cannot be changed.
    • Secondary button background: This is the background color used for the smaller buttons, such as the < Back, Search, or Confirm buttons, as well as the chevron icon on the search result view.
    • Secondary button text: This is the color used for the text in the smaller buttons, such as the < Back, Search, or Confirm buttons.

    Important: When choosing colors, please choose colors that will ensure that the buttons and text will always be visible. For example, we recommend that the “Secondary button background” is not the same as the main “Background image” color or (if used) the “Background color”, and that the “Secondary button text” color is not the same as the “Secondary button background” text.

    After you have made your necessary design changes here, click on Save to confirm your changes, then access the app to see how the design looks. You can return to the Mobile app design tab to make any necessary adjustments if needed. 

    Designing the badge(s)

    You'll find a full list of all available badge types, including descriptions, requirements, design recommendations and template files, here: All badge designs

    If you are using Event check-in and badge printing self-service with SpotMe/Onomi Onsite Box, then you will be printing your badges using the Zebra ZD621 printer.

    Using pre-printed badges

    Please note that the Zebra ZD621 can only be used to print the text and QR code items on the badge, and in black only. 

    Therefore, any branding such as background images or any items visible on the badge that use color will need to be added to a set of pre-printed badges, prior to the day of the event check-in.

    You can procure your own pre-printed badges in advance of the event check-in date. You must however make sure that the badges are compatible with the Zebra ZD621 printer.

    Alternatively, if you need help with your pre-printed badges, you can contact your SpotMe Account Manager and we’ll happily assist you with your pre-printed badges. Please note that SpotMe will require a minimum of 4 weeks notice prior to the event start date in order to provide you with the pre-printed badges.

    If you are using self-service event check-in and badge printing, the following badge types can be used:

    The 4x6" badges are in fact 4x12" badges that include the front and the back of the badge, and that are folded into a 4x6” size.

    Uploading the assets: background images and fonts

    In the Onsite logistics menu in Backstage, go to the Assets section:

    assets.png

    Here you can upload the background images as well as the fonts that you will be using to design your badge(s).

    Note: Please make sure that you refer to the template files that are provided for each badge type, to ensure that your images are the correct size, and use the correct color requirements.

    Important: The images you are uploading here will not actually be printed by the Zebra ZD621 printer onsite. These images will need to be printed onto the pre-printed badges, prior to the event. The images added here will be used as a visual reference/guidance only in the badge design. They will only serve to help you position the items on the badge design that will be printed onsite on the day of the event check-in.

    Note: Depending on the language/alphabet used for your badges, we recommend that you always check that the selected fonts properly support any potential special characters. Keep in mind that this can also apply to people’s names. For example, Czech words and names often use diacritical characters (č, š, ž, ř, á, í, ú, etc).  If so, we recommend uploading and using a more permissive font such as Myriad Pro.

    Click on the Upload button to upload your assets:

    upload assets.png

    Accepted file types are: JPEG, JPG, JPE, PNG, TTF, OTF, WOFF and WOFF2. Max file size  is 10.0 MiB.

    Once uploaded, the assets are visible in the list:

    Asstes uploaded.png

    Here we have uploaded a 4x6" JPEG background image for a mirror badge, as well as three font types that we may use for the badge design.

    In the list you can see the asset details (preview, file name, upload date and time, file size and type) and you can delete the asset using the trashcan button.

    By clicking on the asset file name (here the 4x6" JPEG background image), you can also access the asset's details, and download the asset file to your computer from Backstage:
    Asset details background.png

    Designing your badges

    Once you have uploaded all the necessary background images and fonts to the Assets section, you can start designing your badges.

    To do so, in the Onsite logistics menu, go to the Badge design section:
    Badge design section.png

    To start creating a new badge design, click on New design. This will open the badge designer:

    Design name

    Start by entering a name for the badge design, that will allow you to identify it easily, especially if plan to have multiple badge designs:
    BD2.png

    It can for example include the badge size or type, or even the type of attendee that the badge is for.

    Choose the unit type for designing the badge

    Before you start designing the badge, you can use the Page format unit dropdown list to choose between using millimetres or inches:

    This is used when adjusting the size of the text boxes and other design items.

    Choose the badge type

    Next select the badge type that you will be using for the design in the dropdown:
    Badge type.png
    The dropdown includes all the possible badge types that can be printed when using this module.

    Remember that if you are using the Event check-in and badge printing module as self-service, you can choose among the following badge types:

    • Zebra EasyPaper (Basic): 4x6" paper badge - double sided (Zebra ZD621)
    • Zebra TearTough (Basic): 4x6" paper badge - double sided, tear resistant (Zebra ZD621)
    • Pre-printed carton + stickers (Basic): 4x6" pre-printed carton badge, on which 3x3" stickers can be attached.
    • Other: If you have your own badges that are supported by the Zebra ZD621 printer
      All the above badges can only print in black color for text and QR codes.

    After selecting a badge type, the available space for the design (based on the badge type) will appear in the editor:
    BD4.png

    Single-sided, double-sided, or double sided + mirrored badges

    Choose among the three below options for your badge design:

    • Single-sided badge: Printed or designed on one side only; the back is pre-printed or blank.
    • Double-sided badge: Printed or designed on both sides, with the same or different designs on each. An extra toggle Front vs Back will appear to design both sides of your badge.
    • Double-sided mirror badge: Printed on both sides with the same design, but one side is a mirrored (reversed) version of the other.

    Background images

    Add a background image for the badge. 

    This is done by clicking on the background image icon in the toolbar, and then selecting an image in the Select image dropdown to the right.

    The images listed here are the ones previously uploaded in the Assets section.

    Note: Please make sure that you refer to the template files that are provided for each badge type, to ensure that your images are the correct size, and use the correct color requirements.

    The selected background image will appear in the design area:
    BD7.png

    Adding text and user metadata

    Add any text that you need to display on the badge.

    Click on the Text BD8.png icon in the toolbar, and then click on the design to add the text to your badge:
    BD9.png
    In the panel to the right, you can choose:

    • The text to display in the text box. This includes standard text, or user metadata such as {{fname}}, {{lname}}, etc. as placeholders to personalize your badge.
    • The font to use for the text (selected from those uploaded in the Assets). Here in the example above you can see that we can choose between three types of "Roboto" fonts that were uploaded:
      BD10.png
      Please note that the default font used is Liberation sans. 
      Note: Depending on the language/alphabet used for your badges, we recommend that you always check that the selected fonts properly support any potential special characters. Keep in mind that this can also apply to people’s names. For example, Czech words and names often use diacritical characters (č, š, ž, ř, á, í, ú, etc).  If so, we recommend uploading and using a more permissive font such as Myriad Pro.
       
    • The font color to be used. If you are using self-service event check-in and badge printing, and therefore using a Zebra ZD621 printer, you can only print text in black:
      BD11.png
    • The font size to be used by default for the text, in points, as well as a minimum font size to be respected for the text:
      BD12.png
      The badge editor will try to fit the text into the textbox based on the text box width and height, using the default font size
      If the text does not fit in the text box using the default font size, the badge editor will automatically reduce the font size to make it fit, but no smaller than the minimum font size. 
      If even after having reduced the font size to the minimum, the text does not fit, it will be truncated and end with "...". An alternative here is to make the text box larger so that the text can fit.
    • The text alignment within the text box - left, center, or right:
    • The size of the text box, that can be in inches or in millimetres, and can be adjusted in order to better contain the text that you will add to it:
      BD13.png
    • Adjust where the text box will be placed precisely on the badge within the design area, using the automatic vertical and horizontal arrangement options, or the custom position values (in inches or millimetres, based on the selection made in the page format unit field):
      Screenshot 2025-12-01 at 10.04.17.png
    • Duplicate or rotate the text box (including if needed the use of a custom value for the rotation):
    • Delete the text box entirely by clicking on the trashcan button .

    You can add multiple text boxes and place them where you need the on the badge:

    Adding a QR code

    Add a user QR code, by clicking on the QR code button in the toolbar, and placing it on the badge:

    BD19 (1).png

    In the panel to the right, you will see all the options needed to configure the QR code.

    You can choose the size of the QR code, in inches or millimetres, based on the selection made in the page format unit.

    Position the QR code using the automatic vertical and horizontal Arrangement options, or the custom position values (that are the same as those described above for the text box).

    Duplicate, flip or rotate the QR code (including if needed the use of a custom value for the rotation).

    By default, the QR code value field contains the metadata needed to insert the SpotMe user QR code information into the QR code image.

    If you are using QR code values from an external (third party) platform, and have populated the external QR code value field in your user profiles in Backstage, then the QR code will also contain the external QR code value by default. This means that your QR codes populated with external QR code values will be supported when scanning onsite.

    Adding a foreground image

    Add a foreground image, by clicking on the select foreground image Screenshot 2025-12-01 at 10.30.08.pngbutton. This will allow you to select an image previously uploaded to the assets section.

    Please remember that if you are using a Zebra ZD621 printer, it can only print in black, so only use black images. 

    insert image.png

    For the inserted image, you can use the following tools to position it on the badge design:

    • Adjust width/height.
    • Use the arrangement options or the custom position values (X, Y).
    • Starting February 3, 2026: Duplicate, flip, or rotate the image (including if needed the use of a custom value for the rotation).
    • Delete the inserted image.

    More tips to help you design your badges

    As you design your badge, you can zoom in and out using Ctrl on the keyboard and the scroll button on your mouse, or by using the -  xx% + toggles for the zoom in the toolbar.

    To precisely position your items on the badge, you can use the Position values (in inches or millimetres) but also the automatic vertical and horizontal Arrangement options:

    Screenshot 2025-12-01 at 10.21.21.png

    You can also select the hand icon in the toolbar to move the badge around in the badge editor based on your needs, in order to comfortably design your badge.

    A full screen mode is also available, by clicking on the full screen button on the far right side of the toolbar.

    Finally, you can undo/restore and previous actions using the curved arrow buttons also located on the right side of the tool bar: .

    To delete any item in the badge editor, simply select it, and then click on the trashcan button located at the bottom of the panel on the right that shows the selected item's details and options.

    Previewing  badges

    Once you have added your badge design(s) to the badge editor, you can see a preview of the badge in order to check that everything looks as it should, using real attendee data before printing.

    Previewing your badges will help to avoid any printing issues onsite. For example, using a large font size may result in attendee names not entirely fitting on the badge, particularly for attendees with longer names.

    This is done via the badge editor. Open a badge design in the badge editor, and then select the Preview and download button:

    preview.png

    Clicking on this button will allow you to choose between the following options:

    • Pre-printed: See a version of the pre-printed badge for this design, without any of the items that will be printed onsite.
    • Printed onsite: See a version of the badge design that will be printed onsite, including any placeholder text (metadata), and without any attendee information.
    • Final: See a version of the badge editor view, that includes any placeholder text (metadata), and without any attendee information.
    • Preview as user: Choose an attendee to see their final specific badge for this design, with the attendee information displayed. Just how it would look when printed onsite.

    When you select Preview as user, you can choose which attendee’s badge you wish to preview:

    preview2.png

    After selecting the user, the user’s badge is displayed:

    preview3.png

    Please note that user badge previews never include valid user QR code values. Therefore do not use preview badges for scanning testing purposes, as they will produce a "QR code is invalid" error.

    Configuring the badge printing settings

    Once you have configured the event check-in and badge printing module on your workspace, as well as configured the iPad app design and designed the badge(s), you can configure the badge printing settings.

    To do so go to the Event check-in & badges > Badge printing tab:

    Here you can perform the following actions:

    • Choose the type of printer you will be using.
    • Choose the number of badges that can be printed per attendee.
      This limit only applies when attendees are doing a self-service check-in and printing.
      If the host or the exception desk are printing an attendee’s badge, this limit is not applied.
      If however the attendee tries to self-print their badge again after receiving it already from the host, they will not be able to print again.
    • Add and select the badge designs that you want to use. You can add multiple designs here if you are printing multiple badge types. For example, if you need to display an extra text field for staff members, you can create a separate badge design.

    Test printing

    Always make sure that you perform all necessary test prints prior to the event start, to ensure that your printer is working properly. If you encounter any issues, please refer to the Troubleshooting guide.

    After performing all your test check-ins and prints prior to the event start, make sure that you reset your check-in data. This will ensure that the data resulting from the testing will not be mixed-in with your true event data.

    Please be aware resetting the check-in data will erase all data and cannot be undone.

    Installing, accessing, and using the SpotMe Onsite app

    The app used for the onsite event check in and badge printing, called the SpotMe Onsite app, can only be used on iPads that are 8th generation or newer. The two most recent official iOS versions are always supported. 

    The Onsite app can only be accessed by Backstage users who have an Editor, Manager, or Badge printing staff in the workspace.

    For more information on how to use the SpotMe Onsite app, please refer to the How does the check-in interface look section.

    In the SpotMe Onsite app, the check-in modes that are available and the way that they work is dependent on how this was configured in the module in Backstage. Please refer to the Configuring the Event check-in & badges module on your workspace section above for more information on this.

    The look and feel of the app is also configured in Backstage, please refer to the Configuring the iPad app design section above for more information on this.

    Installing the SpotMe Onsite app on iPad

    If you are using the Event check-in and badge printing solution as self-service, the app will already be installed on the provided iPad.

    If you do need to install the app (for example, if it was deleted or uninstalled):

    1. Open the web browser on the iPad, by going to https://link.spotme.com/bb6dfa
    2. Click on Install.
    3. After the installation is complete, go to General > VPN & device management, click on SpotMe Inc., and select Trust.
    4. You should now be able to launch the application.

    Important: The installation link might not work on iPad. In this case, go to Settings > Safari and disable the Request Desktop Website option. Once done, try to install again using the https://link.spotme.com/bb6dfa link.

    Launching the SpotMe Onsite app on the iPad

    If you are using the Event check-in and badge printing solution as self service, the app will already be installed on the provided iPad, however if you need to install the app, please refer to Installing the Event check-in and badge printing app on the iPad.

    To launch the SpotMe Onsite app on the iPad:

    1. Tap the SpotMe Onsite app icon:launch app.png
    2. Complete the log-in step.
    3. Select the relevant event in the event list to access it.
    4. The app will now load, and will display the landing screen where you can choose the check-in method you wish to use.

    Requirements onsite for using badge printing

    Please see below the requirements that need to be met to use onsite badge printing.

    While our system will have a 4G router, we recommend having a hardline for optimal usage.

    Please confirm that the following requirements will be met at the venue with the venue’s IT department.

    • 1 Ethernet hardline, connected to a VLAN that is separate to the one used by the event network (DHCP pool = 254 IPs at least), available in each area where printers will be located.
    • Internet download/upload bandwidth of at least 5 MBps for each line.
    • 1 power socket close to where the printers will be located. The box will include a power strip.

    How to connect hardware scanners to your onsite badge printing setup

    Please note that hardware scanners cannot be used combined with the self-service Event check-in and badge printing with SpotMe/Onomi Onsite Box.

    You can enhance your onsite check-in experience by connecting DuraScan D750 hardware scanners to your badge printing setup. These bluetooth-enabled scanners can be easily paired with your iPad(s), allowing for fast and accurate badge scanning and printing during event check-ins.

    Please note that use of hardware scanners comes with an additional fee. If you are interested in adding DuraScan D750 scanners to your onsite solution, contact your Account Manager for more information.

    Connecting and using the scanner

    Step 1: Open the Onsite app, go to Admin mode, and enter the 4-digit admin passcode.

    Step 2: Turn on “Enable hardware scan” and then press the back arrow to return to the main screen:

    HS1.png

    Step 3: Turn on the scanner by holding the power button for a couple of seconds.

    Step 4: Reset the scanner to its factory default settings by scanning the dedicated bar code below, or by following the described steps:

    HS2.png

    Step 5: Enter Basic mode (HID), by scanning this bar code with the scanner. The scanner should beep:

    HS3.png

    Step 6: To let the app correctly process the scanned data, the scanner has to add a carriage return after each scanned set.
    At this point the scanner should still NOT be connected to any Bluetooth device. Scan this bar code to add the carriage return:

    HS4.png

    Step 7: If the scanner is installed on the kiosk (or on any stand) where it needs to scan continuously without having to press the “Scan” button, you can put the scanner in “Stand” mode by scanning the code below:

    Step 8: Connect the scanner to the iPad:

    1. Go to the iPad settings, turn on Bluetooth if needed.
    2. In the Bluetooth devices, select Scanner Mobile D750 (or similar).
    3. Wait until the connection is established (scanner might beep).

    The scanner is ready. Point the scanner towards the barcode on the badge (ideally from a distance of around 15-20cm) and press the “Scan” button until the scanner beeps.

    How to reset/erase the event check-in data in the workspace

    If needed, and especially after performing any necessary event check-in testing prior to going live with the event, you can reset or erase all the previously collected event check-in data.

    This will allow you to be sure that the collected event check-in data excludes any data related to testing. To note, all check-in data is erased when resetting event check-in data, including any collected signatures.

    This is done via the Check-in tab in Backstage, by clicking on the Reset check-in data button:

    resetcheck-in.png

    You will need to confirm the reset in order to proceed.

    Please take note of the warning message: This may have an impact on how data appears in your attendance tracking report. This action is permanent and cannot be undone.

    reset checkin 2.png

    Event check-in reporting via the dashboard

    In the workspace dashboard, you can access the Event check-in and badge printing report for your event:

    check-in dashboard.png

    Based on the selected time range and the additional metadata you want to choose to include when generating the report, you will find the following information in the report. There are three tabs in the report:

    Summary tab

    In this tab you will find a summary of information for the event as a whole:

    • Attendees expected: This includes all attendees on the user list in the workspace, excluding users whose RSVP status is "Pending" or "No", or whose status is "Cancelled". To note, the user list can be populated using a registration page, by user list upload, or via API import.
      Attendees expected = attendees checked in + attendees not checked in. 
    • Attendees checked in: Number of attendees who have already checked in to the event.
    • Attendees not checked in: Number of attendees who have not yet checked in to the event.
    • Unique badges printed: This is the number of unique attendee badges that have already been printed. It does not include duplicate or reprinted badges.
    • Total number of badges printed: This is the total number of badges printed, including duplicate or reprinted badges.

    User summary tab

    In this tab you will find a summary of information per individual attendee:

    • User information: ID (fp_ext_id) + first name + last name + email address + any other metadata that was selected when creating the report.
    • Checked in: Is the attendee checked in or not at the time of downloading the report? Yes/No
    • Last check in date and time: This is the latest date and time that the attendee checked-in.
    • Badge printed: Was the badge for this attendee printed at least once? Yes/No
    • Last badge print date and time: This is the latest date and time that the attendee's badge was  printed. N/A is displayed if the badge was not printed.

    User details tab

    In this tab you will find a list of each individual action (check-in or badge print) that was recorded for each attendee. Each individual action for each attendee is on a single row, with the date and time.

    • User information: ID (fp_ext_id) + First name + Last name + Email address + any other selected metadata when creating the report.
    • Action: This can be "Check-in" or "Badge print".
    • Date and time: Date and time when the action took place.
    • Signature: If the "Collect signature" setting is enabled as part of the check-in process, this column will include the collected signature embedded as an image.
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