As a Backstage user, you automatically have access to our chat support.

Below we'll explain how you can get the best support from our teams.

Note: You can also contact our support team via this page, using the chat  in the bottom right of the screen.

Questions about Backstage

If you are not sure how to do something on Backstage, our support team can help you.

How to ask your questions?

1. Click on the question mark button, bottom left of Backstage:
   
2. Make sure you have checked out our knowledge base articles first, you can perform a search to find the answers you need.
3. If you cannot find what you need in the knowledge base, click on the "Send us a message" option.
4. Select the "I need help using Backstage" option.
   

Response time

Our support team:

• Is available 24 hours 7 days a week including weekends and public holidays.
• Will respond within 30 seconds.
• Live chat is operated by our Support Specialists 07:00 a.m. - 00:00 CET / 12:00 a.m. - 05:00 p.m. CST. Outside of these hours, live chat provides a phone number customers can call and speak to a Support Specialist to help them.

Content upload request

If you have contracted a service package, our support team can help you uploading content.

How to request content upload?

1. Click on the question mark button, bottom left of Backstage:
   
2. Click on the "Send us a message" option.
3. Select the "I need support with content" option:
   

Response time

Our support team:

• Is available 24 hours 7 days a week including weekends and public holidays.
• Will respond within 30 seconds.
• Live chat is operated by our Support Specialists 07:00 a.m. - 00:00 CET / 12:00 a.m. - 05:00 p.m. CST. Outside of these hours, live chat provides a phone number customers can call and speak to a Support Specialist to help them.