How to access feed analytics and transcripts

Reporting and analytics

As an event organizer, it’s essential that you have access to insights on how app users have interacted with the feeds in your app.

Organizers can access insights via the reports that are available via the workspace dashboard.

In the Feeds dashboard you will find:
A summary of data for all feeds: names, creation dates, number of posts, posts with images/videos, number of comments and number of likes.
Individual reports per feed, with the same data but including user information. Separate sheet that includes all feeds and associated responses/comments.

Insights via feed transcripts

Organizers can download full transcripts of the feeds present in the app.

These transcripts include all posts/comments/replies, as well as the likes, that were added to the feed by the app users.

This can be done via the Feeds module in Backstage, by selecting the exact feeds or discussion board that you want to download the transcripts for, and clicking on the Download transcript button:

A MS Word (.docx) document for each feed will be generated and saved to your computer.

The document will be named according to the feed title and the download date (with date format following the format selected in the workspace settings).

Each transcript will include the following information:

• The feed/discussion board name.
• A list of all posts or comments or replies, reflecting all text, and using a layout that clearly distinguishes all posts/comments and their respective replies, using indents to separate each item.
• The first name and last name of the author of each post/comment/reply. This includes any comments that were not approved by the moderator as well as deleted comments.
• The date and time when the post/comment/reply was added.
• Links to any attachments that were added to posts/comments/replies, and that can be accessed as files in the workspace (if the user has the necessary Backstage role and permissions).

All transcript content is listed chronologically,  with the oldest content at the top and newest at the bottom of the document.