Email login with SMS authentication

Email login is the default activation mechanism for accessing SpotMe event apps. It can be paired with SMS authentication, where app users will receive a text message on their phone containing a code.

To use SMS authentication, the workspace must use a custom app container, and when it is enabled will apply to all workspaces of that container.

Accessing an event on mobile or web app

SMS authentication can be used on both mobile app and web app. The approach described below (apart from installing the app from the store) is the same for both mobile app and web app.

The participant needs to go through the steps below to log in to the app using their email address, and by providing a code that is received via SMS:

1. The participant can tap the link contained in the invitation email to open the app (or install it), and then select Get Started.

2. Here the participant can choose their login method among the available options (depending on what has been configured on the workspace), here they shall choose Text (SMS) activation. 
The participant then enters their email address, accepts the privacy policy terms, and clicks on Continue:

3. The participant will then receive an activation SMS on their phone, containing a 6-digit code. They can then enter the 6-digit code into the app to initiate the activation process:

Confirm with code

Once logged in, the participant will see the events their email address is associated with, and can select an event to get access to it.

Note: The SMS password is valid for 5 minutes after being sent. If a participant enters 3 invalid temporary passwords, their account will be locked and they will need to contact SpotMe support to unblock their account.

Requirements

To ensure successful app activation through Email login with SMS authentication, the below requirements must be met.

• The workspace must use a custom container, and when it is enabled will apply to all workspaces of that container.
• The workspace status must be set to "Production".
• The participant's email addresses must be registered in the event in Backstage.
• The email address the participant enters in the app must match the one registered for the event in Backstage.
• The participant's Activation phone number must be added to the user profile using the dedicated user metadata field:
  Please note that this Activation phone number metadata is not the same as the standard “phone” user metadata. It is by default set to “private” so it cannot be seen by other app users.
  It can be populated via Backstage, added to the “Person” user display template for app users to complete themselves, or added to the registration page for registrants to complete.

Setup

To set up an Email login on your container app:

1. Open the custom container app in the App Manager.
    
2. Navigate to the Screens section.
    
3. Click on the + to add a new login method and choose Email login:
4. Toggle the Enable Short message activation setting:
   
5. Set up the container app translations.