Summary

Once you've finished preparing your workspace and are ready to launch it, you'll need to send out invitation emails to invite your app users to download and activate the app.

This is explained in our Inviting app users to the workspace article, however there are some additional actions that can help the app activation process go as smoothly as possible.

Ensuring emails from SpotMe are received by your app users

Some organizations allow incoming emails to be received only from approved services.

If your organization is using a email scanning or filtering software, you may want to add SpotMe's mail server to the approve list. SpotMe platform sends authentication emails that contain time-sensitive links. To ensure flawless service to your organization's attendees, we recommend removing any artificial delays to email deliver.

Our mailing server: mail.spotme.com (198.2.132.142)

DKIM verification header: see details

For additional instructions, please read our article on how to configure email systems.

To ensure that emails from SpotMe will be received by your app users, you can contact your IT department and request them to change the configuration of the network or email firewalls to allow emails from SpotMe to be received.

Below are some steps that can help with this:

1. Contact an IT professional or IT department within your organization, or ask your workspace/app users to do so.
2. Ask the IT department to whitelist emails coming from spotme.com as well as the following IP address: 198.2.132.142.
3. Once the SpotMe domain and IP addresses have been approved, try sending an email again.

If you are using your organization's domain when sending emails from Backstage, please make sure you have updated your DNS domain's SPF record.

If the IT department is unable to make the changes:

• For app download emails, use internal mass-emailing tools to launch your app.
• For app activation emails, review the available activation workflows, or contact SpotMe support to assist you in setting one up that does not rely on a timely email delivery.

Ensuring app activation links present in emails will work

Some apps such as Blackberry Work (previously known as Good for Enterprise) prevent the launching of 3rd-party apps from an email.

Your IT administrator can change the configuration of such apps. To do so you can:

1. Contact an IT professional or IT department within your organization, or ask your workspace/app users to do the same.
2. Ask the IT department to whitelist spotme and spotme-* schemas in BlackBerry Work (or point them to this page).
3. Test that the app launches together with your IT professional.

If the IT department is unable to make the changes:

• Review the available activation workflows.
• Contact Backstage Support to assist you in setting one up that does not rely on timely email delivery.

In addition, some email servers such as MS Outlook or Exchange cannot forward the activation link to the app, but instead open it in the device browser thus leading to a blank page instead of activating the app. To prevent this from happening you can:

1. Enter the email address you have been registered with for the event
2. Go to your email inbox and forward the received email with activation link from the Outlook/Exchange client to another email you have access to on your device (Yahoo, Gmail etc.) - it could be a private email too
3. Open the forwarded email from your device and click on the activation button 

Note: The above work around is applicable in the cases where the app does not have temporary activation codes enabled.