How to see individual live session analytics and insights

How to download an analytics report for my live session?

The below described individual live session analytics report, generated from within the Live session (in Studio), is also included as an individual XLS file when you download a full Live sessions report via the workspace dashboard. 

Within the Studio interface for a live session, you can generate an analytics report that will provide a breakdown of how your attendees watched and interacted with that specific live session.

To download the report, open the live session, and click on the analytics  button in the top left above the player window. This will open the below window:

Here you can:

• Modify the start and end date/time for the report. The start date/time is by default the start date/time of the live session, and the end date/time is the moment at which the user clicks on the "Analytics" button.
• Choose whether to include data for users based on the platform they use (web app on mobile or on desktop), the mobile iOS app, or the mobile Android app.
• Choose specific fields (user metadata) to include in the export. First name, Last name, and email address are included by default. More fields are available by clicking on the Show more button.

Click on Download XLS. The report is downloaded locally as an Excel file.

What does the analytics report contain?

The report is a single XLS file with multiple tabs.

• "Viewers" tab
  • PID (personal identification number) and fp_ext_id (unique identification number), first name/last name, and email address.
  • Clap count when watching live, total live stream watch time (including pauses), clap count when watching VOD,  total VOD watch time (including pauses), and the number of individual times they connected to the live session.
    Please note that for the attendees who watch the live stream using the web app on a mobile device, no "Connections" or "Live stream watch time (seconds)" data will be available.
  • All the user fields that were selected when generating the report will also be included here.
    
    
• "Viewers details" tab
  • For each connection to the live session: first name/last name, when they joined and left the live session, and how long they stayed for each individual connection.
  • All the user fields that were selected when generating the report will also be included here.
    
    
• "Questions" (Q&A) tab
  • Full list of Q&A questions posted (per fp_ext_id / name / email), including the status of the Q&A question (incoming / approved for discussion / archived), the text of the question itself, the date/time when question was submitted, whether the question was discussed, and the number of upvotes for the question.
    
    
• "Poll summary" tab
  • First name/last name, email, response to each poll.
  • All the user fields that were selected when generating the report will also be included here.
    
    
• An individual tab for each individual poll in the live session
  • Poll execution ID, the poll question, whether or not targeting was applied to the poll, date/time poll was launched and closed.
  • Total number of recipients for the polls, total number of votes (responses) for the poll, overall participation rate %, poll results per option.
  • Details per attendee for the poll:
    first name/last name, email address, date/time when poll was opened/accessed by attendee, date/time when attendee submitted their response.
    (vote key) option 1/2/3/4/5/6 that the attendee selected as their response.
    (vote value) the actual text response that the attendee selected as their response.
    Whether or not the response was shared with audience live: Yes/No
    Reason for not being included in results shared with audience (for potential votes received after the poll was closed, during the "grace period", or for submitting a word cloud answer that is on the blocked phrases list.

Technical notes

For hybrid sessions, please note that the report will show analytics for each attendee based on whether they are attending virtually (with a live stream) or in-person (without a live stream).

Virtual attendees who enter and leave the live session before the stream has started are not included in the viewers reports. Virtual attendees who enter the live session after the stream ends are not included in the viewers reports.

In-person attendees who enter the live session page will appear in the viewers reports showing N/A in the "watch time", as there is no stream for them to watch.