My participants do not receive emails sent through Backstage

SpotMe's technology relies on the best transactional email providers, in order to maximize email deliverability to participants.

However, it can occur that some of your participants do not receive emails sent from your event via Backstage. Below are some actions you can perform in order to ensure that emails are safely received.

Whitelisting email domains

When sending emails to participants within organizations, you can follow our guidelines on how to configure the relevant organizations' email systems in order to allow email delivery from your event in Backstage.

Spam filters

Spam filters can sometime prevent emails from reaching your participants. We recommend that you follow Mailchimp's spam filtering guidelines in order to limit the risk of emails being blocked by spam filters.

Recipient hits "unsubscribe" in an email

If a recipient hits the unsubscribe button in an email received from a workspace, then that user will not receive any more emails from that specific workspace. This is applicable whether it is the spotme.com email domain that is sending the emails from Backstage, or any other domain.

Beyond this

If after taking the above actions some of your participants are still not receiving your event's emails, it's quite likely that this is being caused by something beyond SpotMe's control.

An alternative to sending emails via your event in Backstage could be to send email to participants via a personal email address or from within the relevant organization.