2026.11

Email campaign enhancements

We've made it easier to schedule, manage, and deliver email campaigns, with more control over sending settings, recipient visibility, and email compatibility:

Flexible scheduling and editing: Schedule emails relative to an event's start or end time, with schedules automatically adjusting when event dates change. You can also edit scheduled emails directly from their mailing details, up until 10 minutes before the email is sent. Find out more

Better recipient visibility: View recipient counts and detailed recipient lists for all target types, including standard and custom targets, across all email sending workflows. Find out more

Simplified template management: Organize email templates with categories, filter the list to find the right template more easily, and duplicate existing templates to save time. Find out more

Improved email compatibility: Use embedded images as an alternative to externally hosted images to help emails display in environments where company policies block externally hosted images. Find out more

These updates are available starting November 3, 2026.

Please make sure you are using the latest version of the Emails module to see these changes.

Please also update any module that uses email templates (such as Appointments, Registration page, Agenda, etc.) to ensure that these templates are assigned to the correct email category.

Improved meeting planning and coordination

We've introduced new ways to track meeting changes, plan room bookings more flexibly, and simplify availability requests:

Track meeting changes over time: See a detailed change log for your meetings, including when each change occurred, what was changed, who made the change, and how. Track updates to meeting details and participants, responses, cancellations, and notification settings to easily review a meeting's history and resolve scheduling questions. Find out more

Book meetings before confirming participants: Create meetings in Backstage, via API, or through the app without assigning participants. This lets you reserve meeting rooms in advance and add attendees later when plans are confirmed. Find out more

Request availability for multiple meetings at once: Save time by sending multiple meeting availability requests in a single action. Select the relevant meeting requests using the checkboxes in the list, then click “Request availability” to reduce repetitive work. Find out more

These updates are available starting November 3, 2026.

Please make sure you are using the latest version of the Appointments module to see these changes.

New dedicated Meetings profiles list in Appointments module

External meeting participants now have their own Meeting profiles list under the Appointments module in Backstage, with support for bulk import.

Previously, external meeting participants and leads captured at the booth shared the same External users list in Backstage. 

Separating them makes it easier to manage meeting participants without lead captures mixed in. Find out more

Available starting November 3, 2026.

Please make sure you are using the latest version of the Appointments module and the Universal lead capture modules to see these changes.

More flexibility for personal link usage limits

There is no longer a default usage limit for personal links, giving organizations more flexibility in how they manage link usage.

You can configure the web app token usage limit at the organization level to set the maximum number of times a single token can be used for web app and registration personal links. If you want to enforce a usage limit, simply set your preferred value.

Workspace-level limits can also be configured, but changes must be requested through Support to help prevent unintended changes that could affect ongoing events. Find out more

Appointments: banner displayed when the email configuration is not supported

A banner now appears above the menu in the Appointments module when the workspace uses an unsupported email provider configuration. The banner is visible to all roles with access to the module, including meeting planners, helping them identify when their email configuration needs to be updated for Appointments to work as expected.

A new Backstage menu item, called “Action required” also lists these workspace alerts, allowing users to review and dismiss them as needed.

Organization Members API enhancements

The V2 API now supports creating and managing Organization Members, allowing representatives to be added to a Workspace. If an organization user doesn't already exist, they can be created as a guest when needed. New endpoints support creating and deleting organization members, while organization admin changes remain restricted to Backstage.

Creation timestamps in API responses

The created_at timestamp is now included in read-only API responses for Workspaces and templates, making it easier to identify when these resources were created.

Improved filtering for video transcripts

The transcript media endpoint now includes video breakout recording start and end dates in its response. You can also filter transcript requests by these dates, making it easier to identify and retrieve transcripts for specific recordings.

Improved Studio connectivity checks

Studio now distinguishes between limited and unreachable connections, providing clearer guidance to users on the nature of the errors and the available fixes. Find out more

Optional HCP ID validation step before registration (for Poland)

Pre-registration can now require registrants in Poland to enter a valid national HCP number (PWZ) before accessing the registration page. The validated number can also be saved to a user metadata field. Support for additional countries will be introduced in future releases.

Available starting November 3, 2026.

Please make sure you are using the latest version of the Appointments module to see these changes, as well as the latest version of the mobile app.

Clearer error messages for QR code scanning and data synchronization

Representatives now see clearer error messages when a QR code cannot be recognized or when data fails to synchronize with Backstage, helping them understand when an issue occurs and take appropriate action.

Available starting November 3, 2026.

Please make sure you are using the latest version of the Appointments module to see these changes, as well as the latest version of the mobile app.